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Refund & Cancellation Policy

Refund & Cancellation Policy

At PSC | Public Sewa Centre (publicsewacentre.com), we aim to provide smooth, reliable, and timely online services. Due to the nature of digital services, PAN services, verification services, and third-party processing, refunds and cancellations are subject to the conditions below.

Effective Date: 01-01-2026 PSC | Public Sewa Centre publicsewacentre.com

Policy Support

These pages explain the rules, privacy practices, payments, and legal usage terms for PSC | Public Sewa Centre.

Support Email
support@publicsewacentre.com
Helpline
9996863498
Hours
10:00 Am - 6:00 PM

1. Refund Policy

Non-Refundable Services: Once a PAN card application, correction request, verification request, recharge, bill payment, booking, or any other service request is processed or submitted to the concerned portal, authority, API, or service provider, the service fee will be non-refundable.

2. Refund Eligibility

Refunds may be considered only in the following cases:

  • Payment was deducted but the service request was not generated due to a technical error from our side.
  • Duplicate payment was made for the same service request.
  • The service was not processed due to an internal system issue from PSC | Public Sewa Centre's side.

3. Non-Eligible Refund Cases

Refunds will not be provided in the following cases:

  • User submitted incorrect or incomplete details.
  • User uploaded wrong, unclear, invalid, or incomplete documents.
  • Application was rejected by official authority or third-party service provider.
  • Delay caused by government portal, third-party API, payment gateway, courier, or service provider.
  • User changed their mind after service processing.
  • Verification service result was already generated.
  • Recharge, bill payment, travel booking, insurance, loan repayment, or similar service was processed successfully.

4. Refund Process

To request a refund, users must contact PSC | Public Sewa Centre within 7 working days from the payment date with payment proof, transaction ID, registered mobile number, and service details.

If approved, the refund will be processed within 7 to 10 working days to the original payment method or wallet, depending on the payment mode and platform policy.

5. Cancellation Policy

Before Processing: If the service request has not been processed or submitted, the user may request cancellation within 24 hours of payment. A cancellation or service handling charge may apply.

After Processing: Once the service request is submitted, processed, verified, or forwarded to the concerned authority or service provider, cancellation will not be possible.

6. Incomplete Applications

If the user fails to provide required information, documents, or verification within the required time, the service request may be marked as pending, cancelled, or rejected. In such cases, refund may not be provided.

7. Contact for Refund or Cancellation

Please contact us using the support details shown on this page for refund or cancellation requests.

8. Policy Updates

PSC | Public Sewa Centre reserves the right to change or update this Refund & Cancellation Policy at any time. Updated terms will be posted on this page.

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